Return & Exchange Policy
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with returns and exchanges.
Return & Exchange Window
You have 7 days from the date of delivery to initiate a return or exchange.
Eligibility Criteria
To be eligible for a return or exchange, items must be:
- ✦ Unused and unworn with original tags attached
- ✦ In original condition and packaging
- ✦ Free from wear, washing, or alteration
- ✦ No damage, stains, or odors
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items marked as "Final Sale"
- Customized or personalized products
- Items without original tags or packaging
- Worn, washed, or altered garments
How to Initiate a Return or Exchange
- Contact us within 7 days of delivery via email or WhatsApp
- Provide your order number and reason for return/exchange
- Receive return instructions from our team
- Pack the item securely in its original packaging
- Arrange courier pickup as per our instructions
Refund Process
Once we receive and inspect your returned item:
- Refunds are processed within 7-10 business days
- Refund options: Original payment method, bank transfer, or store credit
- Full product price is refunded
- Shipping charges are non-refundable (unless return is due to our error)
Exchange Process
Exchanges are subject to product availability:
- Size exchanges: Free shipping on replacement
- Different product exchanges: Shipping charges may apply
- If the desired item is unavailable, we'll process a refund
Damaged or Defective Items
Received a damaged or defective item?
Contact us immediately with photos of the issue. We'll arrange free pickup and provide a full refund or replacement—no questions asked.
Handcrafted Variations
Please note that slight variations in texture, color, and finish are inherent to handcrafted textiles and are part of each garment's unique character. These are not considered defects.
Questions?
Need help with a return or exchange? We're here for you:
Email: nextweavecollective@gmail.com
WhatsApp: +91 888 286 7608
Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST
Last updated: February 2026